Effective Date: 26 May 2026
Last Updated: 26 May 2026
This Disclaimer applies to FareFrame.com, services facilitated by FareFrame Travel Private Limited(“FareFrame”, “we”, “us” or “our”), and customer-facing travel brands owned or operated by FareFrame, including Flying Getaway.
FareFrame Travel Private Limited is a travel services company that may assist customers with eligible travel enquiries, quotations, booking facilitation, electronic ticket delivery, travel modifications, cancellations, refunds and related customer support through its authorised websites, payment links, emails, telephone numbers, messaging channels and support systems.
Flying Getaway is a customer-facing travel brand owned and operated by FareFrame Travel Private Limited. Payments for eligible travel services may be collected by FareFrame Travel Private Limited through authorised payment channels.
This Disclaimer should be read together with our:
By accessing our website, requesting travel assistance, communicating with our representatives or completing a payment through an authorised FareFrame channel, you acknowledge this Disclaimer.
1. FareFrame Is a Travel Services Company, Not an Airline
FareFrame may assist customers with eligible travel-related services, including:
- Flight booking assistance;
- Itinerary selection support;
- Electronic ticket and booking confirmation delivery;
- Flight change or rescheduling assistance;
- Passenger name correction requests, where permitted;
- Cancellation and refund support;
- Payment-related customer support; and
- Other travel-service assistance communicated through our authorised channels.
However, FareFrame is not an airline and does not own, operate or control airline flights, aircraft, airport operations or airline reservation systems.
Airlines and other travel suppliers remain responsible for their respective services, including:
- Flight operation;
- Fare inventory;
- Schedule changes;
- Delays and cancellations;
- Baggage policies;
- Check-in rules;
- Seat allocation;
- Meals and ancillary services;
- Loyalty programme rules;
- Boarding decisions;
- Refund eligibility under airline fare rules; and
- Other supplier-controlled service conditions.
FareFrame may assist customers with available options and support requests, but cannot override airline or supplier decisions, policies or operational controls.
2. Relationship Between FareFrame and Flying Getaway
Flying Getaway is an authorised customer-facing travel brand owned and operated by FareFrame Travel Private Limited.
Customers may discover travel information, request quotations, submit service enquiries or receive booking assistance through Flying Getaway or other authorised FareFrame channels.
Where FareFrame Travel Private Limited is identified as the payment-collecting or service-facilitating entity:
- Payments may be collected in the name of FareFrame Travel Private Limited;
- Applicable customer support may be provided by FareFrame or through its authorised brand channels;
- Eligible cancellation and refund requests will be handled in accordance with FareFrame’s published policies; and
- The contractual and legal relationship for the applicable transaction may be with FareFrame Travel Private Limited.
Customers should complete payments only through authorised payment links, websites or communication channels provided by FareFrame or its officially operated brands.
3. General Travel Information Disclaimer
FareFrame websites, blogs, destination pages, airline information pages, promotional content, FAQs, travel guides and general communications may include information about:
- Airlines;
- Destinations;
- Airports;
- Booking procedures;
- Baggage rules;
- Fare categories;
- Changes or cancellations;
- Travel documentation;
- General travel planning; and
- Related travel topics.
Such content is provided for general informational and assistance purposes only.
Although we make reasonable efforts to provide accurate and useful information, travel rules and supplier policies may change frequently. Airlines, airports, governments, immigration authorities, payment providers and other third parties may update their rules without prior notice to FareFrame.
Customers should verify time-sensitive information directly through the relevant airline, airport, government authority, embassy, consulate, payment provider or other applicable source before relying on it for travel decisions.
General website content does not replace the specific fare conditions, booking confirmation, ticket terms, supplier rules or transaction-specific information communicated for an individual booking.
4. Fares, Availability and Quotations
Any fare, itinerary, availability indication, travel option or quotation communicated by FareFrame is subject to availability and applicable conditions at the time of final booking or ticket issuance.
Unless expressly confirmed in writing:
- Displayed or quoted fares are not guaranteed until the applicable booking is issued and confirmed;
- Airline inventory may change before ticket issuance;
- Taxes, fees, fare differences or supplier charges may change;
- Limited-availability fares may expire quickly;
- Promotional fares may carry restrictions;
- A quotation does not by itself represent a completed booking; and
- A payment request or payment link does not by itself confirm that an airline ticket has been issued.
A booking is treated as confirmed only when FareFrame communicates confirmation through an authorised channel and, where applicable, provides the valid itinerary, electronic ticket details, supplier confirmation or booking reference.
Customers should review the applicable fare terms, passenger details, travel dates, cancellation rules and charges before completing payment.
5. Payment and Booking Confirmation Disclaimer
FareFrame may collect payments for eligible travel services through authorised payment pages, payment links or other approved payment methods.
A successful payment may indicate that the payment transaction has been received or recorded. It does not necessarily mean that the selected travel service has been issued or finally confirmed where supplier confirmation, fare availability or additional verification is still required.
Ticket issuance or final service confirmation may be affected by:
- Fare availability changes;
- Supplier response times;
- Incorrect or incomplete passenger information;
- Payment-verification requirements;
- Suspected fraudulent or unauthorised activity;
- Customer delay in approving revised terms or fare differences;
- Airline or supplier system interruptions; or
- Events outside FareFrame’s reasonable control.
If payment has been successfully received but FareFrame is unable to deliver the agreed eligible travel service, FareFrame will communicate available alternatives or process an eligible refund in accordance with its Cancellation & Refund Policy.
FareFrame does not ask customers to provide card PINs, CVVs, OTPs, banking passwords or complete card credentials through email, telephone, WhatsApp or ordinary website forms.
6. Cancellations, Refunds and Modifications
Cancellation, refund, rescheduling, name-correction and modification requests are subject to the applicable:
- Airline or supplier rules;
- Fare conditions;
- Booking status;
- Availability;
- Fare difference;
- Airline penalties;
- Supplier charges;
- FareFrame service fees;
- Payment-gateway or banking timelines; and
- Published FareFrame policies.
FareFrame does not guarantee that every booking is refundable, changeable, transferable or eligible for name correction.
Some fares may be:
- Fully refundable;
- Partially refundable after deductions;
- Eligible only for travel credit;
- Changeable only after payment of charges and fare differences; or
- Entirely non-refundable.
Where the airline or supplier controls the refund eligibility or payable amount, FareFrame may assist in communicating and processing the available outcome but cannot independently grant a refund contrary to applicable supplier conditions.
Full details are provided in our Cancellation & Refund Policy and Terms & Conditions.
7. Airline Schedule Changes, Delays and Cancellations
Flights and travel services may be delayed, rescheduled, rerouted or cancelled by the airline or supplier for operational, technical, commercial, regulatory, safety, weather-related or other reasons.
FareFrame does not control airline operations and cannot guarantee:
- That a scheduled flight will operate at the stated time;
- That the airline will not alter the itinerary;
- That a particular seat, meal, aircraft type or ancillary service will remain available;
- That a disruption will result in a cash refund rather than an alternative flight or travel credit; or
- The timeframe within which an airline or supplier will process a disruption-related request.
Where an airline cancels or materially changes a booked service, FareFrame may assist the customer with options made available under the relevant supplier rules, such as rebooking, travel credit, cancellation or eligible refund support.
Customers are responsible for reviewing airline notifications and checking updated flight status before departure.
8. Passenger Details and Booking Accuracy
Customers are responsible for providing and approving complete and accurate booking information, including:
- Full passenger name exactly as required by the applicable travel document;
- Correct date of birth, where required;
- Correct route and travel dates;
- Correct contact details;
- Correct passport or identification information, where required; and
- Any other information required for the requested travel service.
FareFrame may rely on the information supplied or approved by the customer while facilitating a booking or modification request.
Incorrect passenger information may result in:
- Additional charges;
- Required ticket correction or reissuance;
- Inability to make a correction;
- Cancellation and rebooking requirements;
- Denied boarding; or
- Loss of all or part of the ticket value.
Customers must review all booking documents immediately after receiving them and promptly report any issue through an authorised support channel.
Where an error results from information provided or approved by the customer, any correction, cancellation or refund will remain subject to supplier rules and applicable charges.
9. Passports, Visas, Immigration, Health and Entry Requirements
Customers and travellers are solely responsible for ensuring that they possess all documentation, permissions and compliance requirements necessary for their journey.
This may include:
- Valid passport;
- Visa or transit visa;
- Government-issued identification;
- Entry permits;
- Health or vaccination documents;
- Immigration documentation;
- Minor-travel consent documents;
- Return/onward travel requirements;
- Sufficient passport validity;
- Destination-specific forms or approvals; and
- Any other document required by the airline, transit location or destination authority.
FareFrame may provide general travel-related information or customer assistance. However, such information does not constitute legal, immigration, visa, medical or governmental advice.
FareFrame cannot guarantee visa approval, entry permission, boarding approval or acceptance by immigration, border-control, health, customs or airline authorities.
Unless specifically permitted under applicable supplier rules or required by law, FareFrame is not responsible for losses, cancellations, missed travel or refund ineligibility arising from:
- Visa refusal or delay;
- Invalid, expired, missing or insufficient travel documents;
- Denied boarding;
- Denied entry or transit;
- Health-documentation issues;
- Government restrictions; or
- Traveller failure to meet applicable requirements.
10. Baggage, Seats, Meals and Special Assistance
Baggage allowances, excess baggage fees, seat selection, meals, wheelchair arrangements, special assistance, lounge access, priority boarding and other ancillary travel services are governed by the applicable airline or supplier.
Unless expressly included in the confirmed booking documentation:
- A baggage allowance should not be assumed;
- A preferred seat is not guaranteed;
- A meal request is not guaranteed;
- Additional services may require separate payment; and
- Special assistance requests remain subject to supplier approval and availability.
Customers should verify all ancillary-service details directly from their booking confirmation and applicable airline terms before travel.
11. Third-Party Airlines, Suppliers and External Websites
FareFrame may refer customers to, communicate with, or use services supplied by third parties, including:
- Airlines;
- Travel suppliers;
- Payment gateway providers;
- Banks and card networks;
- Hotels or accommodation providers;
- Airport authorities;
- Government portals;
- Insurance providers;
- Technology providers; or
- Other service partners.
These third parties may maintain their own policies, terms, privacy practices, fare rules and operational conditions.
FareFrame is not responsible for the independent content, availability, privacy practices, security practices or service decisions of unrelated third-party websites or entities.
Where a customer directly uses a third-party website or accepts a third-party service, the customer should review the applicable third-party terms and policies.
12. Airline Names, Logos and No Implied Affiliation
Airline names, airport names, travel supplier names, logos, trademarks, service marks and other third-party brand references that may appear on FareFrame or Flying Getaway websites or communications belong to their respective owners.
References to third-party airlines or suppliers may be used for identification, informational, comparison, itinerary-assistance or travel-service facilitation purposes.
Unless expressly stated in writing, such references do not imply that:
- FareFrame is an airline;
- FareFrame owns or controls the referenced airline;
- FareFrame is endorsed, sponsored or officially affiliated with a particular airline;
- An airline endorses FareFrame or Flying Getaway; or
- FareFrame can override the applicable airline’s terms or decisions.
Where a formal authorisation, accreditation or supplier relationship applies to a particular transaction, it will be represented accurately through the relevant authorised communication or documentation.
13. Electronic Communication and Service Delivery
FareFrame delivers eligible travel-service communications and documents electronically.
These may include:
- Quotations;
- Payment links;
- Payment acknowledgements;
- Booking confirmations;
- Electronic tickets;
- Itineraries;
- Invoices or receipts;
- Schedule updates;
- Modification confirmations;
- Cancellation confirmations; and
- Refund communications.
Such documents may be delivered through authorised email addresses, FareFrame-operated websites, Flying Getaway channels, telephone-assisted support interactions, WhatsApp or other agreed electronic channels.
Customers are responsible for:
- Providing accurate contact details;
- Keeping their email address and phone number accessible;
- Checking spam, junk or promotions folders;
- Reviewing delivered documents promptly; and
- Reporting missing or incorrect documents without unreasonable delay.
A payment receipt or payment acknowledgement is not an airline ticket unless it expressly contains or is accompanied by valid booking or ticket confirmation details.
Further details are provided in our Service Delivery Policy.
14. Website Availability and Technical Information
FareFrame makes reasonable efforts to maintain its website and authorised communication channels. However, we do not guarantee uninterrupted, error-free or continuously available access to:
- Our website;
- Website forms;
- Payment-link delivery systems;
- Email systems;
- Messaging channels;
- Supplier platforms;
- Payment gateway systems; or
- Linked external websites.
Website information, service descriptions, contact processes, policies and brand offerings may be updated from time to time.
FareFrame shall not be responsible for delays or inconvenience caused solely by temporary website downtime, communication interruption, supplier-system failure or payment-network disruption outside its reasonable control, subject to applicable law and our obligations for confirmed payments or services.
15. Events Outside FareFrame’s Reasonable Control
FareFrame may be unable to provide, continue or complete a requested travel service where circumstances occur outside our reasonable control.
Such circumstances may include:
- Airline cancellation or operational failure;
- Flight delay or schedule change;
- Extreme weather;
- Natural disaster;
- War, civil unrest or terrorism;
- Government restrictions;
- Airport closures;
- Airspace restrictions;
- Strikes;
- Epidemics, pandemics or public-health restrictions;
- Immigration or border-control decisions;
- Supplier system failure;
- Banking or payment-network disruption;
- Internet or telecommunications failure; or
- Other events that could not reasonably be prevented by FareFrame.
In such circumstances, FareFrame may assist customers with available supplier-controlled options, eligible cancellations or refunds, subject to the applicable policies and supplier rules.
16. Limitation of Responsibility
FareFrame will make reasonable efforts to provide accurate service information, communicate booking status clearly, process customer instructions appropriately and support eligible customer requests.
However, to the extent permitted by applicable law, FareFrame is not responsible for loss, delay, inconvenience, cost or claim arising solely from:
- Airline or supplier operational decisions;
- Airline delays, cancellations, missed connections or schedule changes;
- Supplier fare restrictions, baggage rules or refund decisions;
- Incorrect or incomplete passenger information provided or approved by the customer;
- Failure by a traveller to possess required travel documents or permissions;
- Visa refusal, denied boarding or denied entry;
- Customer failure to review booking documents or communications promptly;
- Payments made through unauthorised channels or to unauthorised persons;
- Independent third-party website content or activity;
- Currency-conversion differences or charges imposed by a customer’s bank or card issuer; or
- Events outside FareFrame’s reasonable control.
Nothing in this Disclaimer excludes or limits:
- FareFrame’s responsibility to provide services that it has expressly agreed to provide;
- FareFrame’s obligations concerning payments successfully received by it;
- A customer’s eligibility for an approved refund under the applicable policy;
- Any statutory consumer rights;
- Any liability that cannot lawfully be excluded or limited; or
- Any right available under applicable consumer, payment or data-protection law.
17. Fraud, Impersonation and Unauthorised Payment Channels
Customers should communicate and make payments only through authorised FareFrame or Flying Getaway channels.
FareFrame does not authorise customers to share:
- OTPs;
- Card PINs;
- CVVs;
- Internet banking passwords;
- Complete card credentials; or
- Other sensitive banking authentication details
with any representative through telephone, email, WhatsApp or ordinary website forms.
FareFrame is not responsible for payments made to unauthorised persons, unofficial bank accounts, fraudulent websites, suspicious payment links or individuals falsely claiming to represent FareFrame or Flying Getaway, except where responsibility is imposed by applicable law.
Customers who suspect fraud, impersonation or misuse of FareFrame or Flying Getaway branding should immediately contact:
Email: support@fareframe.com
Phone: +91 87962 51351
18. Customer Support, Payments and Refund Assistance
For genuine booking, payment, ticket-delivery, cancellation, refund or service-related concerns, customers should contact FareFrame through the official details below.
FareFrame will make reasonable efforts to review and assist with eligible customer concerns in accordance with:
- The applicable booking conditions;
- Supplier rules;
- FareFrame’s Terms & Conditions;
- FareFrame’s Cancellation & Refund Policy;
- FareFrame’s Service Delivery Policy;
- Applicable payment processing requirements; and
- Applicable law.
Customers should provide their booking reference, passenger details, transaction reference and a short explanation of the concern wherever available.
19. Changes to This Disclaimer
FareFrame may update this Disclaimer from time to time to reflect changes in:
- Our services;
- Our operated brands;
- Payment channels;
- Airline or supplier processes;
- Website functionality;
- Customer-support procedures;
- Applicable law; or
- Business operations.
The revised version will be published on this page with an updated effective date.
For confirmed transactions, the applicable Terms & Conditions, Cancellation & Refund Policy and Service Delivery Policy disclosed or applicable at the time of the transaction will ordinarily continue to govern that transaction, unless a change is required by applicable law or is more favourable to the customer.
20. Governing Law and Jurisdiction
This Disclaimer shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory statutory rights, consumer remedies or dispute-resolution mechanisms available under applicable law, disputes connected with this Disclaimer or FareFrame’s travel-related services shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.
21. Contact Us
For questions about this Disclaimer or for customer-support assistance, contact:
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India
Customer Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays
For corporate or partnership-related enquiries:
General Email: hello@fareframe.com