Effective Date: 26 May 2026
Last Updated: 26 May 2026
At FareFrame Travel Private Limited (“FareFrame”, “we”, “us” or “our”), we respect your privacy and are committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about travel services, request a quotation, submit passenger details, make a payment, receive booking support, request a cancellation or refund, communicate with our team, or use services provided through our authorised channels or customer-facing travel brands, including Flying Getaway.
FareFrame operates travel-related websites, brands and support channels through which customers may request eligible travel services. Flying Getaway is a customer-facing travel brand owned and operated by FareFrame Travel Private Limited. Payments for eligible travel services may be collected by FareFrame Travel Private Limited through authorised payment channels.
By accessing our website, submitting information, requesting services or completing a payment through an authorised FareFrame channel, you acknowledge that you have read this Privacy Policy.
Where consent is required for a specific purpose, we will seek it through an appropriate affirmative action, such as submitting a form, selecting an applicable checkbox, proceeding with a requested transaction or communicating your approval through an authorised channel.
1. Who We Are
Legal Entity: FareFrame Travel Private Limited
Registered Address: 9396, Defence Colony Badshahpur, Bhondsi, Gurgaon – 122102, Haryana, India
Customer Support Email: support@fareframe.com
General Email: hello@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays
For the purposes of applicable data protection laws, FareFrame is responsible for deciding how and why personal information collected directly by us is processed in connection with our travel-related services.
Payment gateway providers, airlines, travel suppliers and other independent third-party service providers may also process personal information in accordance with their own privacy notices and applicable laws.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- FareFrame.com;
- Flying Getaway and other authorised FareFrame-operated travel brands;
- Travel enquiry forms;
- Booking-assistance requests;
- Authorised FareFrame payment pages or payment links;
- Customer-support interactions by email, telephone, WhatsApp or other approved communication channels;
- Cancellation, refund, rescheduling or modification requests;
- Complaints and grievance communications;
- Corporate, partnership or business enquiries; and
- Any other authorised interaction where FareFrame collects or processes personal information.
This Privacy Policy does not apply to unrelated third-party websites, airline websites, hotel websites, payment gateway websites or external platforms that maintain their own privacy practices, except to the extent FareFrame receives or processes information from them in connection with your requested service.
3. Information We May Collect
The information we collect depends on how you interact with us and the type of service you request.
3.1 Customer Contact Information
We may collect:
- Full name;
- Email address;
- Mobile or telephone number;
- Country or city of residence, where relevant;
- Preferred communication method; and
- Information included in your enquiry or communication.
3.2 Passenger and Traveller Information
Where you request a booking, change, cancellation, refund or other travel-related service, we may collect information relating to you or another traveller, including:
- Full passenger name as shown on the relevant travel document;
- Date of birth, where required for the travel service;
- Gender or title, where required by the supplier;
- Travel date, origin, destination and itinerary preferences;
- Passport information or government-issued identification details, where required for the requested travel service;
- Visa, travel-document or supporting information voluntarily submitted for a specific service request;
- Frequent traveller details, where supplied by you;
- Special assistance requirements voluntarily disclosed for fulfilment purposes; and
- Other information required by the applicable airline, supplier or travel service.
Where you provide information relating to another traveller, you confirm that you are authorised to provide that information and to request the relevant service on their behalf.
3.3 Booking and Service Information
We may collect or generate:
- Travel enquiry details;
- Quotation details;
- Selected fare or itinerary information;
- Booking reference, PNR or ticket number;
- Electronic ticket or itinerary information;
- Service requests, including cancellations, rescheduling, name corrections or refund requests;
- Airline or supplier correspondence relevant to your service;
- Booking confirmations and delivery records;
- Customer support history; and
- Complaint or grievance records.
3.4 Payment and Transaction Information
Where you make a payment through an authorised payment channel, we may collect or receive:
- Transaction amount;
- Currency;
- Payment date and time;
- Payment status;
- Transaction reference or payment ID;
- Payment method category, such as card, UPI, net banking or another supported method;
- Refund status and refund reference;
- Invoice or receipt information;
- Billing details supplied for the transaction; and
- Fraud-prevention or payment-verification information received from the authorised payment processor.
Payments may be processed by authorised third-party payment gateway providers, including Razorpay.
FareFrame does not ask customers to share card PINs, CVVs, OTPs, internet banking passwords or complete payment credentials with FareFrame representatives. Customers should enter sensitive payment information only on secure, authorised payment gateway pages.
FareFrame does not intend to directly store complete card numbers, card security codes, internet banking passwords or OTPs used to complete payment transactions through the payment gateway.
3.5 Website, Device and Technical Information
When you access our website, we or our service providers may collect certain technical information, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of access;
- Referring source;
- Website usage interactions;
- Cookie identifiers or similar technologies; and
- Approximate location inferred from technical information, where available.
This information may be used for website functioning, security, performance analysis, customer-experience improvement and fraud prevention.
3.6 Communication Records
When you contact us or interact with authorised support channels, we may collect:
- Emails and message content;
- Call details or call notes;
- WhatsApp or other authorised messaging communications;
- Support tickets;
- Feedback;
- Complaint details;
- Documents shared by you; and
- Records of service instructions or approvals communicated by you.
Where calls are recorded for quality, training, fraud-prevention or dispute-resolution purposes, we will provide appropriate notice where required.
3.7 Corporate or Partnership Enquiry Information
Where you contact FareFrame for corporate, commercial, supplier, partnership or media-related purposes, we may collect:
- Name;
- Company or organisation;
- Job title;
- Work email address;
- Work phone number;
- Business proposal details; and
- Any supporting documents or information you voluntarily share.
4. How We Collect Personal Information
We may collect personal information:
- Directly from you when you submit a form, send an email, call us, message us or make a payment;
- When you request services through Flying Getaway or another authorised FareFrame-operated brand;
- From a person making a travel request or payment on your behalf;
- From airlines, travel suppliers or service partners involved in fulfilling your requested travel service;
- From payment gateway providers in relation to transaction status, payment verification, refund processing or fraud prevention;
- Through cookies, website analytics and technical tools used on our website;
- From publicly available information where relevant for a legitimate corporate enquiry; and
- Where required by law, a regulatory request, fraud-prevention procedure or dispute-resolution process.
5. Purposes for Which We Use Personal Information
We may process personal information for the following purposes.
5.1 To Respond to Enquiries and Provide Quotations
We may use your contact and travel-request information to:
- Respond to travel enquiries;
- Identify suitable itinerary or service options;
- Prepare and share quotations;
- Communicate fare conditions;
- Answer pre-booking questions; and
- Provide customer assistance.
5.2 To Facilitate Travel Bookings and Services
We may use customer and passenger information to:
- Process eligible booking requests;
- Coordinate ticket issuance;
- Communicate booking confirmations;
- Deliver electronic itineraries and travel documents;
- Process requested rescheduling, modifications or name-correction requests;
- Provide cancellation and refund assistance; and
- Support other eligible travel-related services requested by you.
5.3 To Process Payments and Refunds
We may use or share relevant customer and transaction information to:
- Generate authorised payment requests or payment links;
- Facilitate payment processing;
- Confirm payment status;
- Issue invoices or receipts;
- Identify duplicate, failed or pending transactions;
- Process eligible refunds;
- Address transaction-related enquiries;
- Prevent unauthorised or fraudulent payments; and
- Respond to payment disputes or chargebacks.
5.4 To Provide Customer Support and Grievance Resolution
We may use personal information to:
- Respond to service-delivery concerns;
- Investigate booking, payment, cancellation or refund complaints;
- Verify customer identity before discussing transaction details;
- Maintain complaint and resolution records;
- Communicate service updates; and
- Handle grievance redressal requests.
5.5 To Prevent Fraud and Improve Security
We may use personal information, transaction details and technical information to:
- Detect suspicious transactions;
- Prevent fraud, unauthorised payments or misuse of our services;
- Verify transactions or customer instructions;
- Protect our website, payment channels and customer-support systems;
- Investigate suspected misuse; and
- Cooperate with payment providers, banks, regulators or law enforcement where legally required.
5.6 To Meet Legal, Regulatory and Contractual Requirements
We may process or retain information to:
- Maintain accounting, invoicing and transaction records;
- Comply with tax, payment, banking, consumer-protection or travel-service requirements;
- Respond to lawful requests from regulators, government authorities, payment providers, courts or law enforcement agencies;
- Establish, exercise or defend legal claims;
- Respond to payment disputes, refund claims or chargebacks; and
- Meet our contractual obligations with authorised payment processors and travel suppliers.
5.7 To Improve Our Website and Services
We may use technical, usage and communication information to:
- Maintain website functionality;
- Improve user experience;
- Analyse website performance;
- Understand customer service needs;
- Identify service issues;
- Improve response processes; and
- Develop more efficient travel-support experiences.
Where reasonably possible, information used for analytics may be aggregated or de-identified.
5.8 To Send Service Communications
We may contact you through authorised channels to provide information relating to:
- Your enquiry;
- Quotation or itinerary request;
- Payment request or payment confirmation;
- Booking status;
- Electronic ticket delivery;
- Schedule or supplier updates;
- Cancellation or refund status;
- Support requests;
- Complaint resolution; or
- Policy or service updates relevant to your transaction.
Service-related communications are necessary to manage your requested travel service and are separate from promotional marketing communications.
5.9 Marketing Communications
Where you have requested, consented to or otherwise lawfully permitted such communication, we may send information about FareFrame services, Flying Getaway travel offers, destination information or related updates.
You may opt out of promotional communications by using the unsubscribe option provided, where available, or by contacting us at support@fareframe.com.
Opting out of marketing messages will not prevent us from sending essential communications relating to an active enquiry, payment, booking, refund, complaint or legally required notice.
6. Legal Basis and Consent
We process personal information only for lawful purposes connected with our services, legal obligations, customer instructions, operational requirements or consent provided by you, as applicable.
Where your consent is required, we aim to ensure that it is:
- Freely given;
- Specific to the stated purpose;
- Informed;
- Unambiguous; and
- Communicated through a clear affirmative action.
By submitting a travel enquiry, providing passenger information, requesting a service, completing a payment or contacting support, you request and authorise FareFrame to process information reasonably necessary to respond to and fulfil that request.
Where you provide personal information about another traveller, you confirm that you have the authority or appropriate consent to provide that information for the requested travel purpose.
You may withdraw consent for processing based on consent, subject to applicable legal, contractual, transaction-record and service-completion requirements. Withdrawal of consent will not affect processing already lawfully completed before withdrawal.
7. Information Sharing and Disclosure
We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy or where required by applicable law.
7.1 FareFrame-Operated Brands
We may process information collected through Flying Getaway or another authorised FareFrame-operated brand because those services are owned and operated by FareFrame Travel Private Limited.
Information submitted through such authorised brands may be used by FareFrame to provide the requested travel service, collect eligible payments, issue documents, process support requests or handle cancellations and refunds.
7.2 Airlines and Travel Suppliers
We may share relevant passenger, itinerary and booking-related information with airlines, travel suppliers, ticketing service providers or other parties involved in delivering the travel service requested by you.
This may include information needed to:
- Check availability;
- Issue a ticket;
- Confirm a booking;
- Process a change or cancellation request;
- Request a refund;
- Provide special assistance requested by the passenger; or
- Resolve a booking-related concern.
Airlines and independent suppliers may process information under their own privacy policies and legal obligations.
7.3 Payment Gateway Providers and Financial Service Providers
Where you make a payment or request a refund, we may share relevant personal and transaction information with authorised payment gateway providers, banks, card networks and payment-service partners, including Razorpay, as necessary to:
- Process a transaction;
- Confirm payment status;
- Initiate or track a refund;
- Prevent fraud;
- Verify a transaction;
- Handle a payment dispute or chargeback;
- Respond to lawful regulatory requests; or
- Provide related payment services.
Payment gateway providers may collect and process additional payment and technical information in accordance with their own privacy notices and applicable law.
7.4 Technology and Operational Service Providers
We may share limited information with service providers that assist us with:
- Website hosting and operation;
- Email delivery;
- Customer-support tools;
- Analytics;
- Document storage;
- Security monitoring;
- Accounting and invoicing;
- Communication services; or
- Other operational activities necessary to provide our services.
Such providers are expected to process information only for authorised purposes and in accordance with applicable requirements.
7.5 Professional Advisers
We may share information with authorised professional advisers, such as legal advisers, accountants, auditors, compliance consultants or insurance advisers, where reasonably required for business, legal, compliance or dispute-resolution purposes.
7.6 Government Authorities, Regulators and Law Enforcement
We may disclose information where required or permitted by applicable law, legal process, regulatory direction, court order, governmental request, fraud investigation or law-enforcement requirement.
7.7 Business Reorganisation
If FareFrame undergoes a merger, restructuring, investment transaction, acquisition, transfer of business or similar corporate event, personal information may be transferred as part of that process, subject to applicable law and reasonable confidentiality protections.
8. Payments Through Razorpay or Other Authorised Payment Gateways
FareFrame may use Razorpay or another authorised payment gateway provider to process customer payments and eligible refunds.
When you complete a payment through such a provider:
- You may be redirected to or interact with a secure payment interface controlled or supported by the payment gateway provider;
- The payment gateway provider may collect information necessary to process your payment;
- FareFrame may receive transaction identifiers, payment status, amount, payment method category, refund status and other relevant transaction records;
- FareFrame may use this information to fulfil your requested service, issue confirmations, process refunds, resolve disputes and maintain required records; and
- Your transaction may also be subject to the payment gateway provider’s own terms and privacy notice.
FareFrame will not ask you to send full card details, CVV, PIN, OTP or internet banking credentials through email, telephone, WhatsApp or ordinary website contact forms.
Where you suspect that an unauthorised person has requested sensitive payment credentials while claiming to represent FareFrame or Flying Getaway, please contact us immediately at support@fareframe.com.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, improve performance, understand visitor interactions and maintain website security.
Cookies may be used for purposes such as:
- Enabling basic website functionality;
- Remembering visitor preferences, where applicable;
- Understanding website traffic and page usage;
- Analysing website performance;
- Preventing abuse or suspicious activity; and
- Supporting marketing measurement where enabled.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality or the quality of your browsing experience.
Where required by applicable law or where non-essential tracking technologies are enabled, we may provide additional cookie controls or request consent through an appropriate cookie notice.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, to maintain transaction and customer-support records, to meet legal or regulatory requirements, or to resolve disputes.
Different categories of information may be retained for different periods.
10.1 Travel Enquiry Records
General travel enquiries that do not result in a paid transaction may ordinarily be retained for up to 24 months from the last meaningful interaction, unless:
- You request earlier deletion and no lawful retention need applies;
- The enquiry remains active;
- The information is required for a complaint, dispute or fraud-prevention matter; or
- A longer retention period is required by law.
10.2 Booking, Payment, Invoice and Refund Records
Records connected with bookings, successful payments, invoices, refunds, cancellations, disputes or chargebacks may be retained for a longer period as required for:
- Accounting and tax purposes;
- Payment gateway or banking requirements;
- Fraud prevention;
- Legal claims;
- Regulatory requests;
- Customer dispute resolution; and
- Contractual obligations.
Where payments are processed through Razorpay, transaction and customer order records may need to be retained in accordance with applicable merchant obligations and payment-partner requirements.
10.3 Customer Support and Complaint Records
Customer-support communications and grievance records may be retained for as long as necessary to address the concern, demonstrate the resolution provided, handle repeat issues or comply with legal and contractual requirements.
10.4 Marketing Contact Information
Where you have opted to receive promotional communications, relevant contact information may be retained until you unsubscribe, withdraw consent or we determine that the information is no longer required for that purpose.
10.5 Legal Preservation
We may retain specific information for a longer period where necessary to comply with law, respond to an official request, establish or defend legal rights, prevent fraud or resolve a pending complaint or dispute.
11. Data Security
FareFrame aims to implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.
Our security measures may include, where appropriate:
- Access controls;
- Restricted access to transaction and customer-support records;
- Secure website and communication practices;
- Authorised payment gateway use for online payments;
- Internal verification procedures;
- Staff or representative access limited to operational need;
- Record-management practices; and
- Review of suspected misuse, unauthorised payment activity or security concerns.
However, no website, internet transmission, messaging channel, storage system or payment system can be guaranteed to be completely secure.
Customers should also protect their own information by:
- Using only authorised FareFrame or Flying Getaway contact channels;
- Completing payments only through secure authorised payment links or pages;
- Never sharing OTPs, CVVs, PINs or passwords with representatives;
- Verifying suspicious requests before acting; and
- Promptly informing us of suspected impersonation, fraud or unauthorised transaction activity.
12. Personal Data Breach or Security Incident
If we become aware of a personal data breach or security incident affecting personal information under our control, we will take reasonable steps to:
- Assess the incident;
- Limit or contain potential harm;
- Investigate the cause;
- Take corrective or preventive steps;
- Inform affected individuals where required or appropriate; and
- Notify relevant authorities where required under applicable law.
Customers who believe their personal information, booking details or payment-related communications have been misused in connection with FareFrame services should contact us promptly at support@fareframe.com.
13. Your Rights and Choices
Subject to applicable law and relevant exceptions, you may request to:
- Access information about personal data processed by FareFrame;
- Correct inaccurate or incomplete personal information;
- Update your contact details;
- Request deletion or erasure of personal information where retention is no longer necessary or legally required;
- Withdraw consent where processing is based on consent;
- Opt out of promotional marketing communications;
- Raise a grievance regarding the handling of your personal information; and
- Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided under applicable law.
To exercise any applicable privacy right, please contact:
Email: support@fareframe.com
Subject Line: Privacy Request – [Your Name]
For security reasons, we may request information reasonably necessary to verify your identity and identify the relevant enquiry, booking or transaction before acting on your request.
We may be unable to delete or stop processing certain information where it is required for:
- An ongoing booking or requested service;
- Payment processing or refund completion;
- Tax, accounting or legal compliance;
- Fraud prevention;
- Dispute resolution;
- Chargeback defence;
- Court, regulatory or law-enforcement requirements; or
- Establishment or defence of legal rights.
14. Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent by contacting us at support@fareframe.com.
Withdrawal will apply prospectively and will not invalidate processing already lawfully undertaken before withdrawal.
Please note that withdrawing consent may prevent FareFrame from completing an enquiry, booking, payment support request, refund request or other service where the relevant personal information is required to fulfil your instruction.
Essential transactional and legal communications may continue where necessary to complete an existing service, respond to a complaint, maintain legally required records or protect legitimate legal rights.
15. Information About Children and Minors
FareFrame services may involve travel arrangements for children or minors travelling with parents, guardians or authorised adults.
Where personal information relating to a child or minor is required for a booking or related travel service:
- The information should be provided by a parent, lawful guardian or person authorised to act for the minor;
- Such information should be limited to what is necessary for the requested travel service;
- We may request verification of the authority of the person submitting the information where reasonably necessary; and
- The information will be used only for service fulfilment, customer support, legal compliance, fraud prevention or related travel purposes.
FareFrame does not knowingly use children’s information for behavioural advertising or unrelated promotional profiling.
A parent or lawful guardian seeking to review or correct information relating to a minor may contact us at support@fareframe.com.
16. International Customers and Cross-Border Processing
FareFrame may assist customers or travellers located outside India, including customers requesting international travel services or using international payment methods.
Where your requested travel service involves international travel, overseas airlines, payment networks, suppliers or customer communications, relevant personal information may be processed or accessed outside India where necessary to:
- Fulfil a travel booking;
- Communicate with an airline or supplier;
- Process a payment or refund;
- Provide customer support;
- Respond to a dispute; or
- Meet applicable legal or regulatory requirements.
Such processing will be limited to purposes reasonably connected with the requested service and subject to applicable legal requirements.
Customers making international payments should also review the privacy and processing practices of their card issuer, bank, payment provider and applicable airline or supplier.
17. Third-Party Websites and Services
FareFrame websites and communications may include links to:
- Flying Getaway or another authorised FareFrame-operated brand;
- Airline websites;
- Payment gateway pages;
- Travel supplier websites;
- Government or immigration information portals;
- Social media platforms; or
- Other external websites.
Where a third-party website or independent service collects information directly from you, its own privacy policy and terms may apply.
FareFrame is not responsible for the privacy practices, security standards or content of unrelated third-party websites or independent suppliers.
Customers should review the relevant privacy notices before submitting information directly to a third party.
18. Customer Communications Through Email, Telephone and WhatsApp
FareFrame may communicate with customers through email, telephone, WhatsApp or other authorised messaging channels used during the enquiry or booking process.
Such communications may include:
- Quotations;
- Payment links;
- Booking confirmations;
- Itineraries;
- Electronic ticket documents;
- Invoice or receipt communications;
- Schedule updates;
- Cancellation or refund updates;
- Customer-support responses; and
- Complaint-resolution communications.
Customers should ensure that they communicate only with official FareFrame or Flying Getaway channels.
Customers should not send full payment-card information, OTPs, banking passwords or other sensitive payment credentials through email or messaging platforms.
Where a customer voluntarily shares documents or information through a messaging channel, FareFrame will process that information only for the relevant service, support, verification or compliance purpose.
19. Complaints and Grievance Redressal
If you have any concern about how FareFrame collects, uses, stores, shares or protects your personal information, you may contact us through the following details:
Privacy and Grievance Contact
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India
Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays
Please include:
- Your full name;
- Contact information used for the relevant enquiry or booking;
- Booking or transaction reference, where applicable;
- Description of your privacy concern or request; and
- Any supporting information necessary to identify the relevant record.
FareFrame will make reasonable efforts to acknowledge and review privacy complaints promptly and to respond within a reasonable period based on the nature and complexity of the request.
Where you are not satisfied with the resolution provided, you may exercise any further rights or complaint mechanisms available under applicable law.
20. Customer Responsibilities
Customers are responsible for ensuring that:
- Information submitted to FareFrame is accurate and complete;
- Passenger information is provided with proper authority;
- Contact details remain current and accessible;
- Sensitive payment credentials are not shared through unauthorised channels;
- Suspected fraud, impersonation or unauthorised payment activity is reported promptly; and
- Personal information sent to FareFrame is limited to what is reasonably necessary for the requested service.
FareFrame is not responsible for consequences arising solely from inaccurate, incomplete, unauthorised or misleading information submitted by a customer or person acting on behalf of a traveller.
21. Changes to This Privacy Policy
FareFrame may update this Privacy Policy from time to time to reflect changes in:
- Our websites or services;
- Our travel brands;
- Payment methods or payment partners;
- Customer-support processes;
- Supplier relationships;
- Legal or regulatory requirements; or
- Data-handling practices.
The updated Privacy Policy will be published on this page with a revised effective date.
Where a change materially affects how we process information for an active service or where notice is required under applicable law, we may provide additional notice through an appropriate communication channel.
22. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable data protection and consumer-protection requirements.
Subject to any mandatory statutory rights or complaint mechanisms available under applicable law, disputes relating to this Privacy Policy or FareFrame’s handling of personal information shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.
23. Contact Us
For any privacy-related request, customer-support concern or question about this Privacy Policy, please contact:
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India
Privacy and Customer Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays
For general corporate or partnership-related enquiries:
General Email: hello@fareframe.com