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Effective Date: 25 May 2026
Last Updated: 25 May 2026

Welcome to FareFrame.

These Terms & Conditions govern your access to and use of FareFrame.com, any authorised payment pages or payment links issued by FareFrame, and any travel-related services facilitated, arranged or supported by FareFrame Travel Private Limited through its authorised communication channels or operated brands, including Flying Getaway.

By using our website, requesting a quotation, submitting passenger information, making a payment, accepting a payment link, or requesting travel-related services from us, you agree to these Terms & Conditions, along with our Privacy Policy, Cancellation & Refund Policy, Service Delivery Policy and Disclaimer.

Please read these Terms carefully before making any payment or confirming any travel service.

1. About FareFrame Travel Private Limited

FareFrame Travel Private Limited is a travel services company registered in India.

FareFrame operates and supports customer-facing travel brands, including Flying Getaway, through which customers may enquire about, request assistance with, or purchase eligible travel-related services.

For the purpose of these Terms:

• “FareFrame,” “we,” “us,” or “our” means FareFrame Travel Private Limited.
• “Flying Getaway” means a customer-facing travel brand owned and operated by FareFrame Travel Private Limited.
• “Customer,” “you,” or “your” means any person accessing our website, requesting services, submitting passenger information or making a payment.
• “Traveller” or “Passenger” means the person for whom a booking or travel-related service is requested.
• “Supplier” means an airline, hotel, travel service provider, ticketing partner, payment gateway provider or other third party involved in delivering a requested travel service.

Where a customer interacts with Flying Getaway or any other FareFrame-operated brand, the legal entity providing the applicable service and/or collecting the payment may be FareFrame Travel Private Limited, as communicated at the time of quotation, payment or booking confirmation.

2. Scope of These Terms

These Terms apply to:

• Your use of FareFrame.com.
• Travel enquiries submitted to FareFrame or its operated brands.
• Quotations shared through our authorised websites, email, telephone, WhatsApp or other authorised communication channels.
• Payments made through our website, approved payment pages or authorised payment links.
• Booking assistance, reservation facilitation, ticket delivery, change requests, cancellation requests, refund requests and related customer support.
• Services promoted or provided through FareFrame-operated brands, including Flying Getaway, where FareFrame is identified as the service provider or payment-collecting entity.

Separate airline, hotel, supplier or payment gateway conditions may also apply to your transaction. Where applicable, those supplier rules form part of the conditions governing your requested service.

3. Nature of Our Travel Services

FareFrame may assist customers with travel-related services, which may include:

• Flight booking assistance.
• Travel itinerary assistance.
• Airline ticket issuance facilitation.
• Flight changes or rescheduling requests.
• Passenger name correction requests, where permitted.
• Cancellation and refund requests.
• Travel-related customer support.
• Electronic delivery of booking documents, invoices or itineraries.
• Other travel-related services communicated through our authorised channels.

FareFrame is not an airline. Airlines, hotels and other travel suppliers control their own inventory, schedules, fare rules, baggage rules, seat allocation, refund eligibility, cancellation penalties, rescheduling rules and service delivery conditions.

Our role is to assist, facilitate, communicate and support eligible travel transactions in accordance with the terms disclosed to the customer and the applicable supplier rules.

4. Website Use

You may use FareFrame.com for lawful informational, enquiry and travel-service purposes.

You agree not to:

• Use the website or our services for any unlawful, fraudulent, misleading or abusive purpose.
• Submit false, incomplete or unauthorised passenger or payment information.
• Attempt to interfere with the website, payment pages, servers, forms or related systems.
• Use automated scraping, bots or extraction methods in a manner that disrupts or misuses the website.
• Copy, reproduce, republish, distribute or commercially exploit FareFrame website content without prior written permission.
• Impersonate another person or make a booking or payment without proper authorisation.

We may restrict access to our website or services where we reasonably suspect fraud, misuse, unauthorised payment activity, false information or violation of these Terms.

5. Travel Enquiries and Quotations

A travel enquiry, fare quote, itinerary suggestion or payment request does not by itself constitute a confirmed booking.

Unless expressly stated otherwise:

• Fares are subject to availability and may change before ticket issuance.
• Airline availability, taxes, fees, fare rules and ancillary service charges may change without prior notice.
• Quoted prices may be valid only for a limited time.
• A quotation is based on the details provided by the customer at the time of enquiry.
• Changes to passenger details, route, date, cabin class, baggage, seat requirement or other service requirements may change the quoted price.

Customers are responsible for reviewing all quotation details before proceeding with payment.

Where a quotation includes a FareFrame service fee, booking assistance fee, modification fee or other applicable charge, the fee will be disclosed before payment wherever applicable.

6. Booking Confirmation and Ticket Issuance

A booking is considered confirmed only when FareFrame or the applicable FareFrame-operated brand communicates confirmation through an authorised channel and, where relevant, provides a valid booking reference, itinerary or electronic ticket confirmation.

A successful payment alone may not always mean that a ticket has been issued, particularly where:

• The requested fare becomes unavailable before issuance.
• The airline or supplier rejects or cannot fulfil the request.
• Additional verification is required.
• Passenger information is incomplete, inconsistent or incorrect.
• A payment is pending, flagged, disputed or not successfully received by FareFrame.

If payment has been successfully received but the requested service cannot be fulfilled, FareFrame may, subject to the circumstances and customer approval:

• Offer an alternative available option;
• Request approval for any revised fare or condition; or
• Process an eligible refund in accordance with the Cancellation & Refund Policy.

Customers must review all booking documents immediately after receiving them and notify FareFrame promptly if any detail appears incorrect.

7. Passenger Information and Accuracy

Customers must provide complete and accurate passenger information exactly as required for the applicable travel service.

This may include:

• Full passenger name as shown on the relevant identification or travel document.
• Date of birth, where required.
• Contact information.
• Passport or identification details, where required for the requested service.
• Travel dates, origin, destination and itinerary preferences.
• Any legally required or supplier-required information.

The customer is responsible for ensuring that:

• Passenger names are correctly entered and match required travel documents.
• Contact information is accurate and accessible.
• Booking details are reviewed before payment and after confirmation.
• Travellers possess valid travel documents required for their journey.

Errors in passenger information may result in airline charges, rebooking requirements, denial of boarding, cancellation restrictions or inability to use the ticket. Any correction or modification request will remain subject to airline rules, availability and applicable fees.

8. Payments and Authorised Payment Channels

FareFrame may collect payments for eligible travel-related services through:

• Secure payment checkout pages on an authorised website.
• Payment links sent through authorised email, telephone-assisted or messaging-based customer support interactions.
• Other approved payment channels clearly communicated by FareFrame.

Payments may be processed through third-party payment gateway providers, including Razorpay or other authorised payment processors.

By making a payment, you confirm that:

• You are authorised to use the selected payment method.
• The passenger and transaction information provided is accurate.
• You have reviewed the applicable quotation and service details.
• You agree to the applicable fare rules, service fees, cancellation conditions and these Terms.
• You understand that ticket issuance remains subject to confirmation and availability until formally issued.

FareFrame does not require customers to share complete card details, card PINs, OTPs, CVVs or banking passwords with any representative. Customers should complete payments only through authorised secure payment pages or payment links provided through official FareFrame or Flying Getaway channels.

FareFrame will never be responsible for payments made to unauthorised individuals, suspicious links, unrelated bank accounts or channels not approved by FareFrame.

9. Payments Made on Behalf of Another Traveller

A person may make payment on behalf of another traveller only where they are legally authorised to do so and have obtained the traveller’s consent where required.

By paying on behalf of another passenger, the payer confirms that:

• The payment is authorised.
• The passenger information has been reviewed and approved.
• The passenger understands the applicable booking and cancellation conditions.
• FareFrame may communicate booking-related information to the payer and/or passenger for service delivery and support purposes.

FareFrame may request additional verification for third-party payments, high-value transactions or transactions that appear inconsistent or require fraud-prevention review.

10. Payment Confirmation, Failed Payments and Duplicate Payments

A payment is considered successfully received only after FareFrame or its authorised payment processor confirms the transaction.

If a payment appears to have failed, remained pending or been deducted without a confirmed booking, the customer should contact FareFrame support with the relevant payment details.

Where FareFrame confirms that:

• A duplicate payment was received;
• A payment was successfully received but no service was provided; or
• An eligible refund is otherwise due,

the amount will be handled in accordance with our Cancellation & Refund Policy and applicable payment gateway or banking processing timelines.

Refunds, where approved, are generally issued back to the original payment method used for the transaction unless applicable law or payment processing requirements require otherwise.

11. Service Fees, Airline Charges and Fare Differences

Depending on the requested service, a customer may be required to pay one or more of the following:

• Airline fare.
• Taxes and statutory charges.
• Fare difference.
• Airline cancellation or modification penalty.
• Baggage, seat, meal or ancillary service charges.
• FareFrame booking assistance fee.
• FareFrame change, rescheduling, cancellation or support service fee.
• Payment-related charges, where lawfully applicable and disclosed.

Any applicable charge payable by the customer will be communicated before confirmation or before processing the relevant service request, wherever reasonably practicable.

Airline charges, supplier charges and FareFrame service fees are separate charges and may be subject to different refundability rules.

12. Changes, Rescheduling and Name Correction Requests

Requests to change, reschedule or correct a booking are subject to:

• Airline or supplier policy.
• Fare conditions attached to the original ticket.
• Availability at the time of processing.
• Fare difference, if any.
• Airline modification penalties.
• Applicable FareFrame service fees.
• Required documentation.
• Time remaining before departure.

Submitting a request does not guarantee that a change, rescheduling request or name correction can be completed.

A requested modification is confirmed only after FareFrame communicates confirmation through an authorised channel and, where relevant, shares updated booking documentation.

Some tickets, fare classes, airlines or travel services may not permit changes or name corrections. Customers should therefore verify passenger information carefully before payment and ticket issuance.

13. Cancellations and Refunds

All cancellations and refunds are governed by our separate Cancellation & Refund Policy, which forms an integral part of these Terms.

Refund eligibility may depend on:

• Applicable airline or supplier fare rules.
• Whether the fare is refundable, partially refundable or non-refundable.
• Whether the customer cancels or the airline cancels the service.
• Applicable airline penalties.
• Applicable FareFrame service fees.
• Whether a ticket or service has already been issued or utilised.
• Payment gateway or banking timelines.
• Any applicable statutory rights.

FareFrame does not guarantee a full refund for every cancelled travel request. Customers should review the applicable cancellation and refund conditions before making payment.

14. Airlines, Suppliers and Third-Party Service Providers

FareFrame may facilitate travel services supplied or operated by third parties such as airlines, hotels, travel suppliers, payment gateway providers or other authorised service partners.

Such third parties may impose their own rules concerning:

• Fare conditions.
• Baggage allowance.
• Schedule changes.
• Cancellation penalties.
• Refund eligibility.
• Seat allocation.
• Check-in requirements.
• Travel documentation.
• Missed flights or no-show conditions.
• Delays, disruptions or operational changes.

FareFrame may communicate available information and assist customers with eligible requests. However, airline and supplier decisions remain subject to their respective rules and operational control.

Nothing on FareFrame.com or in our communications should be understood as implying that FareFrame owns, operates or controls an airline unless expressly stated.

15. Travel Documents, Visa, Health and Entry Requirements

Customers and travellers are solely responsible for ensuring that they possess all documents and permissions required for travel, including where applicable:

• Valid passport.
• Visa or transit visa.
• Government-issued identification.
• Immigration documentation.
• Health or vaccination documentation.
• Entry permits.
• Parental consent or minor-travel documents.
• Any documentation required by the airline or destination country.

FareFrame may share general information or guide customers toward relevant resources, but such assistance does not constitute immigration, visa, legal, medical or government advice.

FareFrame is not responsible for denied boarding, denied entry, deportation, additional costs, cancellation or loss arising from incomplete, invalid, expired or insufficient travel documentation.

16. Baggage, Seats, Meals and Additional Services

Baggage allowance, seat assignment, meals, wheelchair support, special assistance and other ancillary services are controlled by the applicable airline or supplier.

Unless specifically included in a confirmed booking document:

• Additional baggage is not assumed to be included.
• Preferred seats are not guaranteed.
• Meal requests are not guaranteed.
• Special service requests remain subject to supplier confirmation.

Customers should review their confirmed itinerary and supplier rules carefully before travel.

17. Electronic Delivery of Booking Documents

FareFrame provides travel-related confirmations and documents electronically.

Depending on the service, electronic delivery may include:

• Booking confirmation.
• Electronic ticket or itinerary.
• Invoice or payment confirmation.
• Revised itinerary after an approved change.
• Cancellation or refund-related communication.
• Supplier-issued confirmation details.

Documents may be delivered through authorised email addresses, FareFrame-operated websites, telephone-assisted support interactions, WhatsApp or other communication channels approved for the customer interaction.

Customers are responsible for providing accurate contact information and checking their inbox, spam/junk folder and provided messaging channel for service communications.

Further details are provided in our Service Delivery Policy.

18. Customer Communication and Support

Customers may contact FareFrame for booking, payment, cancellation, refund or service-support queries using the official contact details stated below.

To help us resolve a request, customers may be asked to provide:

• Full name.
• Registered email address or phone number used in the enquiry.
• Booking reference or itinerary information.
• Payment reference or transaction confirmation.
• Description of the issue.
• Supporting documents, where relevant.

FareFrame may request verification before discussing booking or payment information to protect customer privacy and prevent unauthorised access.

Our customer support working hours are:

9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays.

Support response or resolution time may be affected on Indian public holidays, during airline disruptions, or where supplier verification is required.

For customer support, payment, booking, cancellation or refund queries, contact:

Email: support@fareframe.com
Phone: +91 87962 51351

19. Complaints and Grievance Redressal

FareFrame aims to address customer complaints fairly and within reasonable timelines.

For complaints relating to payments, booking fulfilment, cancellation, refunds or customer support, customers should contact:

Customer Support & Grievance Redressal
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi, Gurgaon – 122102, Haryana, India
Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday

Customers should include their booking reference, transaction reference and a brief explanation of the concern wherever available.

We will make reasonable efforts to acknowledge and investigate complaints promptly. Resolution timelines may depend on the nature of the issue, airline or supplier response time, banking/payment gateway processing timelines and any supporting information required from the customer.

20. Intellectual Property

Unless otherwise stated, all content on FareFrame.com, including the FareFrame name, branding, logos, text, graphics, website design, visual identity, icons and original materials, is owned by or licensed to FareFrame Travel Private Limited.

Flying Getaway and other FareFrame-operated brand assets are owned by or used under the authority of FareFrame Travel Private Limited, unless otherwise stated.

You may not copy, reproduce, distribute, modify, commercially exploit or represent any FareFrame-owned content as your own without prior written consent, except where permitted by applicable law.

Third-party airline names, logos, trademarks and service marks belong to their respective owners. Their appearance on our website or communications does not imply sponsorship, endorsement or affiliation unless expressly stated.

21. Third-Party Websites and Links

Our website or communications may include links to FareFrame-operated brands, supplier websites, airline websites, payment gateway pages or unrelated third-party resources.

Third-party websites may maintain their own terms, privacy policies, fare rules and service conditions. FareFrame does not control unrelated third-party websites and is not responsible for their content, availability, security practices or policies.

Customers should review any applicable third-party terms before proceeding with services provided directly through those platforms.

22. Events Outside Our Reasonable Control

Travel services may be affected by events outside FareFrame’s reasonable control, including:

• Flight delays or cancellations.
• Airline schedule changes.
• Airport disruptions.
• Weather events.
• Natural disasters.
• War, civil unrest or government restrictions.
• Strikes or operational failures.
• Immigration or border-control decisions.
• Health emergencies or public safety restrictions.
• Supplier system failures.
• Payment network or banking interruptions.

Where such events occur, FareFrame may assist customers with available options subject to supplier rules and applicable charges, but cannot guarantee a particular outcome where the matter is controlled by an airline, supplier, government authority or payment system.

23. Limitation of Liability

FareFrame will provide its services with reasonable care and in accordance with the terms communicated to the customer.

However, to the extent permitted by applicable law, FareFrame shall not be responsible for loss, delay, inconvenience or additional cost arising solely from:

• Airline or supplier delays, cancellations, schedule changes or service failures.
• Denied boarding or denied entry caused by traveller documentation issues.
• Incorrect passenger information submitted or approved by the customer.
• Supplier-imposed charges, restrictions or fare rules.
• Events outside FareFrame’s reasonable control.
• Unauthorised payments or communications made outside FareFrame’s approved channels.
• Customer failure to review booking documents or respond promptly to requests for confirmation.

Nothing in these Terms excludes or limits any right or remedy available to a customer under applicable law that cannot legally be excluded or limited.

Where FareFrame receives payment but is unable to provide the agreed eligible service due to reasons within its responsibility, the customer’s rights will be addressed in accordance with these Terms and our Cancellation & Refund Policy.

24. Indemnity

You agree to indemnify and hold FareFrame Travel Private Limited, its directors, employees, representatives and authorised affiliates harmless from claims, losses, liabilities, damages or expenses arising from:

• False, inaccurate or unauthorised information provided by you.
• Misuse of the website or payment channel.
• Fraudulent or unauthorised payment activity attributable to you.
• Your breach of these Terms.
• Your violation of applicable law or third-party rights.

This clause does not limit any rights available to you under applicable consumer protection laws.

25. Privacy and Data Protection

Your use of our website and services may require the collection and processing of personal information, passenger information, contact details, booking-related information and transaction references.

Our handling of personal information is governed by our Privacy Policy, which should be read together with these Terms.

FareFrame does not ask customers to share card PINs, OTPs, CVVs or banking passwords with its representatives. Payment details are processed through authorised payment gateway channels where applicable.

26. Changes to These Terms

FareFrame may revise these Terms & Conditions from time to time to reflect changes in our services, business processes, regulatory requirements or customer-support practices.

The updated version will be published on this page with a revised effective date.

For an already confirmed booking or payment, the terms disclosed or applicable at the time of the transaction will ordinarily govern that transaction, unless a change is required by applicable law or is more favourable to the customer.

27. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights or dispute-resolution rights available under applicable law, disputes arising from or relating to these Terms, FareFrame services or transactions facilitated by FareFrame shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.

28. Contact Us

For questions regarding these Terms & Conditions or for customer-support requests, contact:

FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi, Gurgaon – 122102, Haryana, India

Customer Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays

For general corporate or partnership-related enquiries, you may continue using:

General Email: hello@fareframe.com